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Technical Support Analyst
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JOB LOCATION: Cleveland, Ohio
REPORTS TO: Network Operations Manager
HOURS: Varied depending on projects. Minimum 40 hours per week.
COMPENSATION: Industry Competitive - Base Salary with Benefits Package
Description of Position
Responsible primarily for internal end-user technical support and basic networking
tasks including log review, backup monitoring, tape cataloging, and network cabling.
This position primarily involves reviewing server and backup logs and fixing or escalating
issues that are found. Secondarily, the position provices support for desktop hardware
and software, including PCs, printers, laptops, peripherals, and handheld devices.
Required Abilities
- Knowledge of backup rotations and experience with backup programs like
Backup Exec.
- Understanding of basic Windows Server 2003 troubleshooting.
- Understanding of software inventory tools such as SMS and the
Microsoft System Center suite as well as patch management
tools like WSUS.
- Strong knowledge of Windows XP Professional, file and print
sharing, IP addressing, SharePoint, and Microsoft Office 2007
including Microsoft Project and Visio with the ability to
explain concepts to end users.
- Capable of network and software configuration, optimizing desktop
system performance, and resolution of issues from start to
finish while maintaining good communication with end
users and management.
- Able to read, understand, and create technical manuals and process
documentation and communicate effectively and professionally.
- Excellent problem-solving skills and the ability to learn new
technologies quickly.
- Experience with desktop imaging tools, remote software deployment,
EFS, and BlackBerry devices.
Required Education/Certification:
Associate degree in Information Systems or a related area
MCDST, A+, Network+ preferred
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Contact:
Please submit your resume here.
For more information:
Lynn Sevilla
JurInnov Ltd.
The Idea Center
1375 Euclid Avenue, Suite 400
Cleveland, Ohio 44115
+1.216.664.1100 Office
+1.216.664.0800 Facsimile
careers@jurinnov.com
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